AMYNO ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit amyno.eu or place an order with us. It applies in accordance with the EU General Data Protection Regulation (GDPR) 2016/679.
1. Data Controller
The data controller responsible for your personal data is AMYNO s.r.o., operating at amyno.eu. For all data protection enquiries, contact us at: privacy@amyno.eu.
2. Data We Collect
We collect the following categories of personal data:
- Identity data: first name, last name, company name (where applicable).
- Contact data: email address, telephone number, billing and delivery address.
- Transaction data: details of orders placed, products purchased, payment method (not card numbers), and order history.
- Technical data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages (collected via cookies).
- Communications data: records of any correspondence with our support team.
We do not collect special category data (health data, biometric data, etc.) and do not knowingly collect data from individuals under the age of 18.
3. Legal Basis for Processing
- Contract performance (Art. 6(1)(b) GDPR): processing necessary to fulfil your order, process payment, and arrange delivery.
- Legal obligation (Art. 6(1)(c) GDPR): retaining transaction records for tax and accounting purposes as required by EU law.
- Legitimate interests (Art. 6(1)(f) GDPR): fraud prevention, improving our website, and providing customer support.
- Consent (Art. 6(1)(a) GDPR): sending marketing emails or newsletters where you have opted in. You may withdraw consent at any time.
4. How We Use Your Data
- Processing and fulfilling your orders
- Sending order confirmations, dispatch notifications, and invoices
- Responding to customer service enquiries
- Detecting and preventing fraudulent transactions
- Complying with legal and regulatory obligations
- Sending promotional communications (only with your explicit consent)
5. Data Sharing
We do not sell your personal data. We share data only with:
- Payment processors (Stripe, PayPal) — for payment processing only, subject to their own privacy policies and PCI-DSS compliance.
- Logistics providers — your name and delivery address are shared with our courier partners to fulfil shipment.
- Hosting and IT providers — operating under data processing agreements in compliance with GDPR Art. 28.
- Legal authorities — where required by law, court order, or regulatory authority.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected:
- Order and transaction records: 7 years (EU accounting/tax requirements)
- Customer account data: until account deletion is requested
- Marketing consent records: until consent is withdrawn
- Website analytics (anonymised): 26 months maximum
7. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of access: request a copy of the personal data we hold about you.
- Right to rectification: request correction of inaccurate or incomplete data.
- Right to erasure: request deletion of your data where there is no legitimate reason for continued processing.
- Right to restriction: request that we restrict processing of your data in certain circumstances.
- Right to portability: receive your data in a structured, machine-readable format.
- Right to object: object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, contact privacy@amyno.eu. We will respond within 30 days. You also have the right to lodge a complaint with your national data protection supervisory authority.
8. Cookies
We use strictly necessary cookies required for the operation of our store (session cookies, cart cookies, security tokens) and, with your consent, analytical cookies to understand how visitors use our website. You can manage your cookie preferences at any time using the cookie settings banner or your browser settings. We do not use advertising or tracking cookies.
9. Contact
For any questions about this Privacy Policy or our data practices, contact us at:
privacy@amyno.eu